FAQs


         

Is it necessary to have an account to shop on OffSneaker.com?

Yes, it's necessary to log into your OffSneaker account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalized shopping experience including recommendations and quicker check-out.

 

Does my order ship internationally?

Yes, we ship from our distribution center right to your door. Your bank may consider your order an international purchase and charge a small transaction fee. We don't charge this fee or control when it's assessed. 

 

Do I have to pay for any duties after placing an order?

No. All duties and taxes are included in your total.

 

How can I place a return request?

To know about placing a return request CLICK HERE.

 

Can I return my product after 30 of it being delivered?

You can return your order for any reason within 30 days of its delivery. If your order was delivered more than 30 days ago, contact us for help returning it.

 

Are there any hidden charges when I shop on OffSneaker.com?

There are NO hidden charges when you shop on OffSneaker. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the value of your cart.

 

CAN I USE AN INTERNATIONAL CARD ON MY ORDER?

Yes, you can use any accepted card with a valid billing address and security code.

 

CAN I PAY FOR MY ORDER WITH CASH?

Yes, Cash on Delivery is available on OffSneaker.com

 

CAN I USE MULTIPLE PAYMENT METHODS FOR MY ORDER?

Payment for your order can't split between multiple payment methods.

 

How are items packaged?

Products sold by Sellers with OffSneaker are shipped in packages with waterproof plastic wrap. Products are safely secured as we follow standard packing procedures.  


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